1. General
  2. This Website with the URL is operated by Mitr Sewa Private Limited. We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21,of 2000) and other National laws and state laws which relate the processing of personal data. Kindly read the below points carefully to understand our views and practices regarding your personal data.

    1. We collect your personal information in order to provide and continually improve our product and services.

    2. Our policy is subject to change at any time without any notice. To make sure you are aware of any changes, please review this policy periodically

    3. All partners, firms and third-party working with or for us, and who have access personal information, will be expected to read and comply with this policy. No other third party may access or process sensitive personal information held by us without having first entered into a confidentiality agreement

  3. How we collect the information
    • From you directly and through this site
    • We may collect the information through the website when you visit. Data we collect depends on the context of your interactions with our website.

    • Through business interaction
    • We may collect information through business interaction with sellers and customers

    • From other sources
    • We may receive information from others sources, such as public databases, joint marketing partners, social media platform or others third parties such as:

      1. Updated delivery and address information from our Carriers or other third parties, which we use to validate our records and deliver your next purchase or communication more easily.
      2. Information about your interactions with the product and services offered by our subsidiaries

  4. Information we collect
    1. We will collect information primarily to provide better services to all of our customers.
    2. When you visit our site, some information is automatically collected. This may include information such as Operation System running on your device, Internet Protocol (IP) address, access time, browser type, language, and the website before our site. We also collect the information about how you use our products or services.
    3. We automatically collect information using cookies. Cookies are small data files stored on your hard drive the website. Among other things, cookies help us improve our website, our marketing activities, and your experience. We use cookies to see which areas and features are popular by counting visits to our site.
    4. By using the website, you are agreeing that we may advertise your feedback on the website and the marketing materials.
    5. We will retain your information as long as we require to provide you with the goods and services and for such period as mandated by the concerned laws.
  5. How we Use the Information
    1. We use the information we collect primarily to provide, maintain, protect and improve our current products and services.
    2. We use the information collected through this website as described in this policy and we may use your information to:
      1. Improve our services, website and business operations
      2. Understand and enhance your experience using our website and product
      3. Provide and deliver products and services you request
      4. Process, manage, complete and account for transactions
      5. Create and manage the online account you are represented by on the website
      6. Communicate with you about promotions, upcoming events and news about products and services.
      7. Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
  6. Data Transfer
    1. Information about our users is an important part of our business and we take due care to protect the same.
    2. We share your data with your consent, or to complete any transaction, or provide any product or service you have requested or authorized. We also share your data with our affiliates and subsidiaries with vendors working on our behalf.
    3. We release account and others personal information when we believe is appropriate to comply with law, enforce or apply our conditions of use and other agreements, and protect the rights, property or safety of us, our users or others. This includes exchanging information with other companies and organizations for fraud prevention and credit risk reduction.
  7. Data Security
    1. We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data, and against accidental loss or destruction of, or damage to data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usages.
    2. We work to protect the security of our information during transmission by using secure sockets locker (SSL) software, which encrypts information you input. SSL allows sensitive information such as Credit Card number, UID’s and login credentials to be transmitted securely.
    3. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card scheme.
    4. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
    5. We take reasonable steps to help protect your personal information in an effort to prevent the loss. misuse, and unauthorized access, disclosure alteration and destruction of data. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
    6. It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.
    7. Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
    8. Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.
  8. Links to Third Party Site/Apps

    Our website may, from time to time contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  9. Social Network Plugins

    This Website incorporates plugins and/or buttons for social networks in order to allow easy sharing on your favourite social networks. These plugins are programmed so as not to set any cookies when assessing the page to safeguard the privacy of users. Cookies may be set if you make voluntary use of the plugin. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

    Sharing of Personal Information
    1. We do not share your personal data with third parties without your prior consent other than with third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with us requiring that the third party provide at least the same level of privacy protection as is required by such principles:
      1. To comply with laws or to respond to lawful requests and legal process;
      2. To protect the rights and property of us, our agents, customers, and others including to enforce our agreements, policies and terms of use;
      3. In an emergency, including to protect the personal safety of any person, and
      4. For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding)
  10. Children

    If you are under 18. or the age of majority in the jurisdiction in which you reside, you may only use our website with the consent of your parent or legal guardian in any case. We will not be liable for any cause of action that arose due to non-compliance with this section.

  11. Your Information Choice and Changes

    If you are under 18. or the age of majority in the jurisdiction in which you reside, you may only use our website with the consent of your parent or legal guardian in any case. We will not be liable for any cause of action that arose due to non-compliance with this section.

    1. You can also make choices about the collection and processing of your data by us. You can access your personal data and opt-out of certain services provided by us. In some cases, your ability to control and access your data will be subject to applicable laws.
    2. You may opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non promotional emails, such as emails about our ongoing business relationship. You may also send requests about preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by sending an email to the email address provided at the bottom of this document.
  12. Change to this Policy

    We may change this policy from time to time. If we make any changes to this policy, we will change the "Last Updated date” above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy.

  13. Newsletter

    Following subscription to the newsletter your e-mail address is used for our advertising purposes until you cancel the newsletter. Cancellation is possible at any time. The following consent has been expressly granted by you separately, or possibly in the course of an ordering process (I am accepting to receive the newsletter from this website, you may revoke your consent at any time with future effect.). If you no longer want to receive the newsletter, then unsubscribe by clicking on unsubscribe option given in the email footer

    It you have any concern about privacy or grievances with us, please contact us with a thorough description and we will try to resolve the issue for you.

Contact Details

Please see footer of document for contact details.